About the Client
A well-known laundry and dry-cleaning service provider handling hundreds of orders every day. Their services include washing, dry cleaning, ironing, stain removal, and express delivery. Rapid customer growth made their manual processes inefficient and hard to manage.
The Key Challenge
The business faced significant inefficiencies due to fully manual processes. As orders grew, so did operational complexity:
• Manual creation of customer orders
• No item-level tracking (shirts, suits, bedsheets, etc.)
• Frequent mix-ups and misplaced items
• No visibility into order stages (Received → Cleaning → Pressing → Ready → Delivered)
• Inconsistent billing and pricing variations
• Manual price calculations leading to errors
• No automated receipts or digital payment tracking
• Difficulty managing express charges and add-on fees
• No clear delivery dates
• Customers frequently calling for order status
• No service history or repeat customer profiles
• No reporting for decision-making
Our Solution
We designed and implemented a tailor-made Dry Cleaning Management System inside Odoo 18, built entirely around the client’s operational workflows. The system automated and centralized the entire process from order intake to delivery.
Order Manager
Combines centralized order intake, customer profiles, service history, and delivery scheduling to keep all operations organized in one place.
Billing & Tracking
Automated pricing, instant invoices, item tracking, and clear payment status for efficiency.
Smart Reports
Advanced analytics showing daily orders, pending tasks, top services, revenue breakdowns, and profit insights for smarter decisions.
Outcome & Impact
The transformation delivered measurable improvements across operations, finances, and customer experience.
Testimonial
